WEBOPS
Your Digital Operations Team.
WebOps is technical digital ecosystem management. We keep your sites, stores, apps, and automations running so you don't have to think about it. Not marketing. Not design. Operations.
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Working with Series 5 has been a game-changer for our tech support and strategy needs. From our first meeting, it was clear that they not only have deep technical expertise but also a strategic mindset that goes beyond the basics of tech support. Whether it's tackling complex tech challenges or guiding us through big-picture launch strategies, their support has been invaluable. They are incredibly easy to work with, making us feel like their top priority at all times—something we've never experienced with other web and tech support providers!
Kristen Boss
kristenboss.com
We Don't Charge Extra To Fix Broken Things.
Your site goes down at 2am? We fix it.
A plugin update breaks your checkout? We fix it.
An integration stops syncing data? We fix it.
No emergency fees. No hourly billing. No surprises.
When you want something new built or changed — a new landing page, a new feature, a design update — that's what your implementation hours are for. Need more capacity? Add another Sprint block. Everything else? Already covered.
WHY THIS IS DIFFERENT
This Isn't A Care Plan.
WHAT'S COVERED
Everything That Keeps Your Digital Systems Running.
Sites
Updates, security patches, uptime monitoring, performance optimization, backups, SSL
Stores
WooCommerce updates, payment gateway health, checkout integrity, order flow monitoring
Apps
Application monitoring, database health, API endpoints, error tracking, uptime
Automation
Workflow monitoring, error detection, integration health, data sync verification
Break/Fix
Anything that was working and stopped. Included. No extra charges. No matter how complex. Period.
Agents
Building, training, optimizing, orchestration, and consulting.
SETTING EXPECTATIONS
What WebOps Doesn't Cover.
Not unlimited implementation.
Your Pro plan includes a defined Sprint block each month. Landing pages, features, design updates — all fair game within those hours. Want more capacity? Add another Sprint block. But "redesign my entire website this month" isn't a WebOps request — that's a Build project.
Not platform operation.
We manage the infrastructure and integrations your tools connect to. We don't manage your course content in Kajabi, build email campaigns in Klaviyo, or configure ShipStation shipping rules.
Not marketing strategy.
We keep your digital systems running and build what you need built. We don't write copy, plan launches, or run ad campaigns.
PLANS
Two Ways To Work With Us.
PLAN
ESSENTIALS
For businesses that need reliable operations without the overhead.
$250 and up
Full managed support for your sites, stores, apps, and automations. Email support during business hours. Quarterly strategic check-in call. All break/fix included — you never get an extra bill because something broke.
IDEAL FOR
- ✓Businesses with stable ecosystems
- ✓Teams without internal technical resources
- ✓Organizations that need uptime and security guarantees
WHAT'S INCLUDED
PLAN
PRO
For active ecosystems that need operations AND strategic direction.
$2500 and up
Everything in Essentials, plus dedicated Slack access, monthly strategic calls, and included implementation hours. Your technology leadership team without the headcount.
IDEAL FOR
- ✓Active ecosystems needing ongoing implementation
- ✓Businesses making regular technology decisions
- ✓Teams that want strategic oversight, not just maintenance
WHAT'S INCLUDED
Both tiers cover the same managed assets. The difference is access, implementation hours, and strategic involvement. Most clients start on Pro when their ecosystem needs active work, then step to Essentials once things stabilize.
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